Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at pointofcontact26@gmail.com. If your return is approved, we’ll email you the correct return address and instructions. Please don’t send items back before contacting us. Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. In those cases, please contact us so we can arrange a resolution at no additional cost to you. 

Returns are sent by mail. Customers are responsible for obtaining their own return shipping label for standard. returns. We do not include a return label in the package or provide one to download. We do not charge a restocking fee. 

You can always contact us for any return question at pointofcontact26@gmail.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Sale items are eligible for the same 30-day return window and return conditions as regular-priced items. Gift cards are non-returnable.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

Approved refunds will be issued to the original payment method within 10 business days of approval. Your bank or payment provider may take additional time to post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at pointofcontact26@gmail.com.